Legal
Last updated: 26 June 2026
Lake House Holdings Pty Ltd (trading as Kose Haus, ABN 00 000 000 000) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and store your personal information when you visit our website or make a purchase.
1. Information we collect
We may collect the following types of personal information:
- Identity and contact details: name, email address, phone number, delivery address.
- Payment information: processed securely by our payment providers (Stripe, PayPal, Afterpay, Zip). We do not store your full card details.
- Order history: products purchased, order dates, delivery details.
- Website usage data: pages visited, browser type, device information, IP address — collected via cookies and analytics tools.
- Communications: any messages or enquiries you send us.
2. How we use your information
- To process and fulfil your orders.
- To send order confirmations, shipping updates and delivery notifications.
- To respond to your enquiries and provide customer support.
- To send marketing communications (only with your consent — you can unsubscribe at any time).
- To improve our website, products and services.
- To comply with legal obligations.
3. Cookies and analytics
We use cookies and similar technologies (including Google Analytics and Google Tag Manager) to understand how visitors use our site and to improve the browsing experience. You can manage cookie preferences through your browser settings. Essential cookies required for the site to function (e.g. cart, checkout) cannot be disabled.
4. Third-party services
We may share your information with trusted third parties who assist us in operating the store:
- Payment processors: Stripe, PayPal, Afterpay, Zip.
- Shipping providers: Australia Post, courier partners.
- Email marketing: for newsletter delivery (if subscribed).
- Analytics: Google Analytics, Microsoft Clarity.
- CRM: HubSpot (for customer communication management).
We do not sell or rent your personal information to any third party.
5. Data security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification and disclosure. Our website uses SSL encryption for all data transmission. However, no method of internet transmission is 100% secure.
6. Data retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Order records are retained for a minimum of seven years for tax and compliance purposes.
7. Your rights
Under the Australian Privacy Act 1988, you have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of your information (subject to legal obligations).
- Opt out of marketing communications at any time.
To exercise any of these rights, please contact us at hello@kose.com.au.
8. International visitors
If you are visiting from outside Australia, please be aware that your information may be transferred to and stored in Australia. By using our site, you consent to this transfer. If you are located in the European Economic Area, you also have rights under the General Data Protection Regulation (GDPR), including the right to lodge a complaint with your local supervisory authority.
9. Changes to this policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with the revised date.
10. Contact
If you have any questions about this Privacy Policy or how we handle your data, please contact us at hello@kose.com.au.
This document is a placeholder and must be reviewed by a qualified legal professional before the store accepts live orders.